Terms & Conditions

This Promotion is only open to residents of the United Kingdom aged 18 or over, excluding employees of the Promoter their families, agents or anyone else professionally connected with this promotion.

1. Purchase period: See instore for retailer specific dates.
2. Claim Period: Claims period ends 1 month after promotion end date. See instore for retailer-specific promotional dates. Campaign end date: 23 May 2023.
3. Purchase necessary.
4. Please retain receipt as it will be required to validate your claim.
5. The promotional products included in this Promotion, along with the maximum claim value for each, are:
   1. All WHISKAS® 12 pack products (£5 maximum claim value) – see full list below:

6. To Claim:
   visit the promotional website www.whiskas.co.uk/moneyback at least 14 days after date of purchase. Complete the online registration form by entering your personal details including full name, email address, date of birth and bank details (if preferred payment route is via bank transfer as opposed to PayPal). You will need to provide a minimum of 15 words explaining what can be done to improve the product and upload a photo of your itemised purchase receipt. The receipt will need to show the purchase of a qualifying WHISKAS® 12 pack product from a participating retailer and must be dated within the purchase period based on the instore promotional dates. Till receipt must be uploaded in the format of PNG, BMP, or JPG/JPEG and a maximum file size limit of 20MB applies. Please keep your original itemised till receipt as it may be required to further verify a claim.
7. This is a consumer promotion only and neither retailers nor wholesalers may apply. One claim per household.
8. All claims must be received by the Claim Period closing date. Any claims received after this date will not be accepted and will not be considered a valid claim.
9. If a claimant’s claim is valid the will receive a refund for the cost of the purchased promotional product up to the maximum claim value shown in Condition 5. This will be sent by PayPal or Bank Transfer as requested by the claimant. Please allow 28 days for delivery from receipt of a valid claim.
10. The Promoter may, in its sole discretion, invalidate claims deemed to be in breach of these Terms and Conditions, contrary to the spirit of the Promotion or otherwise bring the Promotion into disrepute.
11. The Promoter reserves the right to verify the eligibility of claimants. The Promoter may require such information as it considers reasonably necessary for this purpose and a claim may be withheld unless and until the Promoter is satisfied with the verification.
12. The Promoter accepts no responsibility for lost, delayed, incorrectly submitted, illegible, incomplete or misdirected claims or for technical failures or otherwise. Proof of sending is not proof of receipt.
13. By entering the Promotion, claimants agree to be bound by these Terms and Conditions and by the decisions of the Promoter, which are final in all matters relating to the Promotion. No correspondence will be entered into. 
14. Claims are non-transferable and cannot be exchanged for any cash alternatives in whole or in part.
15. The Promoter reserves the right to vary these Terms and Conditions or to terminate or cancel the Promotion and/or a reward at any time without notice. For instance, if for any reason any aspect of this Promotion is not capable of running as planned, including by reason of infection by computer virus, network failure, bugs, tampering, unauthorised intervention, fraud, technical failures or any cause beyond the control of the Promoter which corrupts or affects the administration, security, fairness, integrity or proper conduct of this promotion, the Promoter may in its sole discretion terminate, modify or suspend the Promotion, or invalidate any affected claims.
16. Bulk claims made from trade, consumer groups or third parties will not be accepted. Incomplete or illegible claims, by or via third parties or syndicates, claims by macros or other automated means (including systems which can be programmed to enter), and claims which do not satisfy the requirements of these Terms and Conditions in full will be invalidated.  
17. In entering into this Promotion, entrants do so at their sole risk. The Promoter and its associated agencies and companies will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense or damage which is suffered or sustained (whether or not arising from any person’s negligence) in connection with this Promotion or requesting or receiving the claim, except for any liability which cannot be excluded by law (including personal injury, death and fraud) in which case that liability is limited to the minimum allowable by law. This Promotion does not affect the statutory rights of the claimant.
18. By entering the Promotion, all entrants consent to the transfer of their personal data to the Promoter and its agencies, and the holding and processing of such data by the Promoter and its agencies, and for the purposes of the administration of this Promotion. If you do not wish your personal data to be used for this purpose, you should not enter the Promotion.
19. Aside from the use of Claim data for the performance of this Promotion, the Promoter will not use personal data for any other purpose without the express consent of the claimant. See https://www.mars.com/privacy for our full privacy policy.
20. If any provisions of these Terms and Conditions are judged to be invalid, illegal or unenforceable, this shall not affect or impact the continuation in full force and effect the remainder of the provisions.
21. Entry to the Promotion is deemed acceptance of these Terms and Conditions.
22. This Promotion and all issues arising out of it shall be governed in accordance with English Law and are subject to the exclusive jurisdiction of the English courts.

The Promoter is [Mars Petcare UK, 3D Dundee Road, Slough, SL1 4LG]. Please do not send claims to this address.